Order cancellation

If you need to cancel an order, follow these steps.

How to cancel

1. 1Open the order in your profile or confirmation email and press "Cancel order".
2. 2Our team will confirm the cancellation and stop shipment if the parcel has not left the warehouse.
3. 3Any payment collected for a cancelled order will be refunded to the original method within 10 business days.

If the parcel has already been handed to the courier, contact support so we can arrange a return.